Contact Us
Our customer service team is available from 08:00 to 21:00 Monday to Friday and from 08:00 to 18:00 on Saturday.
Kesef Limited
Wisteria Cavendish House,
369 Burnt Oak Broadway,
Edgware,
Middlesex HA8 5AW
Phone:
08000124044
Fax: +44 (0)800 471 5038
e-mail: support@countrywidepayday.co.uk
How and where to complain
If you're not satisfied with any aspect of our service, you can tell us about your concern in the following ways:
- By Telephone - 08000124044
- By Fax - +44 (0)800 471 5038
- In Writing - Address your letter to:
Wisteria Cavendish House,
369 Burnt Oak Broadway,
Edgware,
Middlesex HA8 5AW
Please note that additional personal information should not be included in email messages for security reasons. We will respond by telephone or letter for the same reason.
How long will it take?
We will try to resolve your problems immediately. However, if we have not been able to resolve your complaint within one week, we will write to tell you:
- Why we have not yet resolved your complaint
- Who is dealing with your complaint
- When we will contact you again
We will contact you regularly until your complaint has been resolved. If your complaint is particularly complex, it may take longer to resolve. If, together, we cannot reach an agreement by the end of eight weeks, we will:
- Send you a letter giving our reasons for the delay and an indication of when we expect to provide a resolution.
You will also receive a leaflet explaining your referral rights to the Financial Ombudsman Service. For more information, please refer to the section on the Financial Ombudsman Service.